For personalised assistance and detailed bifurcation, please reach out to us via WhatsApp. Our experts are ready to guide you through our exquisite collection and answer any specific queries you may have.

Product Details *Weight may vary in the final product. Differential amount if any, will be charged extra.

Q: Can this be purchased as a size you do not offer on the website? 
A: We can certainly make it in a size that is not offered in our shop. Please get in touch with us to inquire about the custom size.

Q: How can I determine my size? 
A: We suggest cutting out a piece of string and placing it on your neck, exactly where you would like the necklace to sit. You should then measure the string with a tape measure and add 1/2 inches for comfort. You can always refer to our sizing guide.

Q: Are your diamonds ethically sourced? 
A: All the diamonds and gemstones used in all our products are ethically sourced.

Q: Is this item Real Gold or plated/vermeil, Will it tarnish and change color? 
A: All our products are 14k Solid Gold, it will not tarnish or change color.

Q: Is the Diamond / Gemstone genuine or Lab Grown? 
A: This piece features a ethically sourced, lab-grown Diamond.

To keep your jewelry looking brand new, remember these simple tips:

• For thorough cleaning, use a combination of warm water and mild dish detergent - gently scrub with a soft-bristled toothbrush.
• Avoid harsh chemicals and abrasives coming in contact with your jewelry: hairspray, bleach, chlorine, toothpaste, etc.; exposure will dull the shine of precious metals over time. 
• Examine your jewelry regularly for loose prongs and stones. If you feel a stone may be loose, contact our customer care team and refrain from wearing your jewelry until repaired.
• Remove jewelry before physical activity and store it carefully.

We gladly accept returns and exchanges for unworn or unused items. Just contact us at customercare@conscious-carat.com with your order number within five (5) days of delivery, and ship the item(s) back to us within: 14 days of delivery (must arrive in our studio within 14 days of its delivery).

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom or personalized orders
• Full Eternity Bands
• Items on Sale
• Items purchased during Sales Events

Conditions of Return

• All items must be returned in brand new condition; unused and worn.
• Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.
• The items must be shipped back in their original condition and packaging.

Any questions? Please contact us.